Refund Policy
Digital products Due to the nature of digital products (such as PDF guides, audio content and other downloadable or streamable materials), all sales are generally final. Once you have gained access to a digital product, it cannot be “returned” in the same way as a physical item. However, if you experience a technical issue (for example, you did not receive the download link, the file is corrupted, or you were charged twice), please contact me within 14 days of purchase at [email protected], including your name, purchase date and proof of payment. I will review the issue and, where appropriate, provide a replacement file or a refund. Personalised messages A personalised message («Послание от Анны») is created individually for a person you describe to me, on the basis of the details you provide. Because it is prepared to your specification, the statutory 14‑day right of withdrawal does not apply once I have begun work on it (§ 18 (1) (3) FAGG; Art. 16 (c) Consumer Rights Directive 2011/83/EU). You may cancel and receive a full refund at any time before I start, by writing to [email protected]. If you do not send me the details needed to write the message within 30 days of purchase, I will refund you in full. No guarantees I do not offer refunds based solely on dissatisfaction with the content if the product has been delivered as described. My digital products are educational and self‑study resources and do not guarantee specific personal, professional or financial results. Changes to this policy I reserve the right to update or modify this Refund Policy at any time. The version published on this website at the time of your purchase will apply to that purchase.